Services

Professional services

Q-Card and our parent company, Quyntess, offer a wide range of professional services. Discover the variety of services we provide to support you along the way.

Our talented, hands-on, and experienced team of project managers will guide you through the various aspects of the project.
 
 
Book a demo

Our services are relevant from the initial stages of engagement through to a potential partnership, all aimed at managing your 'tail spend'.

Value assessment

Are you curious how we can help you build a business case and quantify what Q-Card could mean for your business? Our assessment provides concrete insights into the cost-benefit achieved through our Tail Spend Analyzer tool.
Value assessment

Consultancy

A strong business case is an good starting point for a successful partnership, but the results will only match if everyone is on board. Discover how our change management consultancy service can benefit your organization.
Consultancy

User adoption

In addition to advising on how to increase user adoption, we can also assist in other ways. Furthermore, we are the top partner when it comes to complex integration and onboarding processes.

User adoption

Ongoing support

Do we hit the pause button when you're using our services? Of course not! Our dedicated support team is on available 24/7, ready to leap into action faster than you can say "help!".
Ongoing support

Value assessment

Besides the fact that in our experience the Q-Card business case often looks very profitable, you always would like to find out for your self what the adoption of advanced technologies could mean for your organization. We can help and offer multiple assessment options. 

Value_Assesment

Quick Scan

This is a preliminary feasibility exercise that requires minimal time and effort. It is typically suitable for smaller companies with a limited number of potential users and is based on estimates. This approach allows you to roughly determine whether the business case will be positive or negative. 

Overview:

  1. Collecting key figures, quantities, and amounts
  2. Using external benchmarks for savings (best practice)
  3. High-level cost-benefit analysis
  4. Interactive meetings and tailored advice

Full Scan

This involves a comprehensive analysis on multiple levels, including data-driven examination of spending within scope, analysis of budget holders, evaluation of employee target groups, assessment of cost types, and review of vendors and tail spend.

Overview:

  1. Provide historical transaction details under NDA
  2. Upload into 'Tail Spend Analyzer' 
  3. Interactive BI reporting and impact analysis
  4. Workshop(s) for stakeholder alignment 

Transformation management

What impact does transformation have on your company? How do you deal with resistance or low adoption rates? The transformation process of an IT solution will make or break the success of the implementation. Our consultants have the best tools to help you with your transformation process using previous experiences in making your digital transformation a success with the help of effective methods, procedures, and training programs.

 
 
Transformation_Managment

User adoption & onboarding

The benefits of the huge company-wide adoption of Q-Card are significant. On every single transaction that is completed on the platform, all involved relevant stakeholders such as procurement, finance and HR have significant gains in efficiencies, visibility, and control. The successful onboarding of your employees does not only depend on a good plan, as can be drafted by our change management services but also relies on good execution. We can help you with not only setting such goals but also reaching them. Get in touch and discuss the possibilities with one of our experts.

User_Adoption

Ongoing Support

From offering quality multi-channel assistance during business hours to extended service with faster response times, to providing 24/7 issue resolution support, at Q-Card we can offer a tailor-made support service. Depending on the size of your organization, the importance of the processes being supported, and the structure and location of your internal IT support team, we provide various standards to meet your support needs.

Ongoing_Support
Tailored to your needs

Q-Card Customer Support

Bronze support

Our bronze-level support service is normally sufficient to meet the needs of your employee's. You can expect qualitative business hours support is provided multi-channel.

Bronze support

Silver support

If you are looking for extended support outside the regular business hours and/or faster response times? Then the silver-level support service might be a good fit for your needs.

Silver support

Gold support

Do you operate globally and find it crucial for the Q-Card support desk to be available 24/7 with the fastest response times? Our gold-level service offers exactly what you are looking for.

Gold support

FAQ

How long does a Quick Scan or Full Scan take?

Since the Q-Quick Scan is a simplified version of the Full Scan, it requires less data and involves a less extensive analysis and fewer deliverables. On average, the entire process, from receiving the necessary data for the business case to a high-level discussion on location, takes up to one week.

The Full Scan typically takes about three weeks, with one week dedicated to gathering all the data and two weeks for analysis and deliverable creation.

How does the Q-Card onboarding process look?

 

If you decide to work with us, we always strive to guide you through the onboarding phase as smoothly as possible.

A dedicated project manager will be assigned to you to set up meetings and consider matters such as the applicable approval flow that should be implemented, how to streamline other workflows, discuss how we will onboard your employees, and much more.

We are there every step of the way to assist you and cater to your organizational needs.

 

How can Q-Card optimize user adoption?

Long tail spend has many use cases. A successful rollout must find the right balance:

–Between speed and completeness

–Sufficient relevance for the budget holder to make a difference (in the approver role)

–Sufficient relevance for the employee to actually use Q-Card (in the requester role)

–Sufficient relevance for AP administration / SSC (preferably fully replacing all kinds of different processes rather than partially)

We can help with this. Get in touch and ask about our full scan and change management.

What is Transformation Management?
What impact does transformation have on your company? How do you deal with resistance or low adoption rates? The transformation process of an IT solution will make or break the success of the implementation. Our consultants have the best tools to help you with your transformation process using previous experiences in making your digital transformation a success with the help of effective methods, procedures, and training programs.
I am a Q-Card user and have an issue. How can I reach customer support?
Use your app to contact a real agent by navigating to "support," scrolling to the bottom of the page, and clicking on "open WhatsApp" or sending an email to our Customer Support team. 
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Article 10 minutes reading

CPO Strategy - Issue 41

Heijmans & Q-Card: Constructing Procurement

Heijmans developed an influential relationship with the Q-Card App at the beginning of 2023. The firm opted for Q-Card's virtual cards to bring their spend under management. By adding Q-Card to its 2023 digital agenda, Heijmans is extending its P2P process, improving upfront visibility and cost control for a wide range of indirect spend categories throughout multiple departments. 

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Get in touch now

Are you a Q-Card user and do you need support?

Click the button below or open your app to read our frequently asked questions (FAQs). You can also use our WhatsApp service to contact a real agent, which is available in the Q-Card app.

Read our FAQ Contact via Whatsapp
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